Now it is time to take it one step further. By creating an ICT incubator we can use economies of scale to help these startups get their products designed and developed for less, get to market easier, etc. Collective design, manufacturing, procurement, marketing, and admin makes great economical sense.

Combining this with the idea of actually establishing an ICT nucleus of excellence in the region means it not only makes economical sense, it now also makes sense from a training and sustainability level. The region has the experts to do the training, a large student base to be trained, and the enablers to facilitate, fund, employ and grow the ICT startups that pass through the incubator’s doors.

The idea is rather simple, and as follows:

• Create a facility where ICT players can share space, equipment and knowledge.
• Appoint a board of visionaries and industry to leaders to oversee the process.
• Provide mentorship to help these startups grow and prosper.
• Identify and train new members form the local communities.
• The partners provide projects which not only fund the training, it allows the trainees to actually become strartups themselves, by delivering real services back to the funders.

A simplistic example would be as follows

• The George municipality wants to make it easier for SMME’s to do business with local government.
• The ICT incubator identifies and scopes the project and  identifies one or more potential entrepreneurs or an existing startup.
• The entrepreneur develops a solution (a straight forward web database in this case) with the support and mentorship of the ICT incubator.
• Once the system is completed the  entrepreneur ends up running the project as his own long term startup.

• Local government wins, it gets a service and it creates a new skilled job at the same time.
• The entrepreneur wins, as he/she now has a viable business model, backed by a group of business and technical mentors.
• The region wins as the the local ICT skills base is increased, more jobs are created and work stays within the region.

We have  the infrastructure, the people, political will and the ability to make it happen.

The Bandwidth Barn in Cape Town is a successful model that can be adapted for our regional situation.

Already on Board

The following partners have already indicated there willingness to support this initiative:

• SEDA is well positioned to assist the incubator with mentoring, funding and partnership initiation. SEDA has the experience of getting several incubators off the ground at a national level, and have shown keen willingness to be part of this process.

• George Municipality is aiming to get George marketed as a business investment destination. The municipality’s LED department is ready to get involved in this incubator, and will be a key enabler.

• The George Chamber of Business understands the importance of repositioning the region as a business investment destination.  It is already facilitating meetings between government and local business to make this happen.

• The Garden Route IT Consortium is leading the way in bringing the local IT industry together and joining forces with local, regional and provincial government to market the region as a technology destination. The IT Consortium is  attracting new technology business to the region by allowing multiple local companies to pitch for national business as a cohesive unit.

• Digital Village is creating the next generation wireless backbone that will service the entire region and enable innovation and entrepreneurship to flourish.  As a non profit section 21 company it is already connecting the region’s schools and communities to the Garden Route’s ever growing wireless network.

• Nelson Mandela Metropolitan University (NMMU) is not only able to supply potential recruits, but also strong mentoring and support. NMMU is committed to growing the region as an educational centre, which strengthens the potential recruitment base.

Other potential key players

• The LED department of Eden district Municipality will be able to assist on a regional level, ensuring training and empowerment happens at a larger scale.

• Western Cape Provincial Government‘s Economic Development department  is already working with the Garden Route IT Consortium to explore various initiatives that will promote and strengthen the region’s technology focus.

• The newly formed Economic Development Agency is tasked with re-aligning the Western Cape’s business landscape. The Garden Route has been neglected to date, now is the time to bring much needed energy and vision to the region.

• The Department of Science and Technology has a key role to play in economic development and regional and national competitiveness.

Update: Had further discussions with various parties, including MEC Winde from WC Govt, Prof Fabricius from NMMU, Paul Hoffman from SEDA, Carli Venter from George LED.
Now have real momentum and real backing. This is our chance to make a real, meaningful and permanent difference to the business landscape in George.

How can this ever widening gap be brought back under control?  Why should we even care?  What has this got to do with ICT?

South Africa is compromised of large multinationals, corporations, SMME’s and countless formal and informal entrepreneurs.  It is especially the last category that is found predominantly in the rural areas. This is not often out of choice, but due to necessity.

This large group of active contributors to the economy is still only the tip of the potential iceberg. Imagine if we can double, triple or even quadruple the number of active entrepreneurs in our rural landscape.

If we can somehow enable those that are willing but unable we can turn around unemployment in the most hopeless of places, our forgotten and often overlooked ‘platteland’.

Now where does ICT come into the mix? Often local suppliers of services (informal entrepreneurs) are overlooked simply because they are not aware of the opportunities that arise. Another hurdle is the red tape before one can even be considered to be fulfilling all the criteria of a service provider. There are countless others.

• Imagine if people in the middle of back and beyond could create products and offer services, and match these with people that actually wants or needs it.
• Imagine if we could harness the idle capacity of the rural workforce, and match it with the ever growing demands of the bigger world.
• Imagine if people could shrug of the cloud of despair and hopelessness and swap it for a feeling of optimism, knowing that they could make something, sell it, earn a living, or make a meaningful contribution in another way.

Sure, we can create databases, websites, wireless networks and all sorts, but how will this help the people that do not have an education, electricity, access to phones or transport? There are other big issues that are holding up progress, like alcohol addiction, drug addiction, lack of basic services, poor educational services, poor access to health services, etc.

How can ICT ever hope to make a difference in these people’s lives, let alone turn it around?

I do not have the answer yet, but want to find it. The journey to get to there will require lots and lots of research, experimentation, patience and determination.

The Garden Route is well suited to being the right location to get the ball rolling. We have all the ICT we could ever need, we have the rural landscape, the unemployed and the hopeless, the informal entrepreneurs and the people that can make the difference and possibly find a way to unlock the vast hidden potential.

My answer to this question often depends on the sophistication of the audience.

Before I answer this one let me clarify something quickly. I operate in George,  which is in the Garden Route, where the typical web design student is a small business owner that sells to real people within the local area, and not to online customers.

In George the typical small company either has a website or wants to get a website. That’s pretty much as far as it goes. There is no strategy around most websites, it is simply used as a shop window or brochure stand. Convincing these SMME’s that a web presence is about a two way dialogue with your customer is hard going, let alone trying to explain the importance of keeping the twitter discussions flowing.

For me the crux about having a online presence is having the opportunity to open a conversation with your market. This means having the ability not only to push out content to potential customers, but also to hear back from them, and to gauge the market response to your initiatives and offers.

Together with SEDA we are running an e-marketing course that helps SMME’s find their way around the online world.  It covers blogs, twitter, facebook and many more topics. I try to make it clear that online marketing is not about pushing brochures out via web pages or unsolicited mail, but rather opening a dialogue, listening and responding.

This is all fine and well I hear you say, but often this strategy falls flat simply because companies do not take the conversation seriously. It requires constant attention and focus. Shouting without listening is as pointless as listening without acting.

Maybe it is time for the Garden Route small business sector to realize that there is a bigger market out there, that it is worth pursuing, and that the effort and investment needed to go there is worth it. Problem is most of these small businesses are so busy running their business they do not have the time or ability to drive their online conversation.

How about the idea of a social media agency that manages your online reputation on your behalf? Are there any online players in the region willing to take on such a mentorship / curatorship role? I think this could be a great additional service for those small companies only now emerging into the online world.

Thanks to the huge surge in online applications and cloud computing, combined with more affordable and faster  broadband connections it is now possible to make full use of online apps in South Africa.

These days I rotate between a office Laptop with a big screen, a desktop at home, an ultra portable netbook and an iphone. Each device has its time and place, but it has always been a nightmare keeping everything in sync, from contacts to emails to passwords to documents.  This was even more of a pain every time I had to re-install any of these devices.

Well, now it is a different story, and those about to re-install as part of their Windows 7 upgrade should take note.

I can have a newly installed PC ready with all my files, emails, bookmarks, passwords, etc in less than 15 minutes. All I do is install a set of apps that (securely) shares my digital life between dives. The list includes the following:

Application		Description	Windows	Linux	iPhone
	RoboForm	Syncs web links, passwords, identities and form data amongst PCs and the iphone
	GoodSync	Syncs folders and remote locations, ideal for backing up remote ftp sites, etc
	Google Bookmarks	Syncs bookmarks across multiple browsers and PCs. All you need to do is install the Google Toolbar, authenticate, and voila!, your bookmarks appear in your browser.
	DropBox	Syncs documents  across PCs and the iphone. I also use dropbox to sync settings for apps that do not natively allow this ,for example ftp clients, etc.
	Google Docs	Google Docs are ideal for viewing or editing MS office docs without having MS Office installed. It is also great for accessing your docs when on someone else’s PC.
	Gmail	I use Gmail as my main mail, calendar and contact store, accessing it online and via Thunderbird and the iphone.  Searching for emails in your desktop mail client can take forever, with gmail you find it virtually instantly.
	Thunderbird	Thunderbird does email, calendaring and contacts. I use IMAP to connect it to my gmail account and it does the rest. Email signatures are synced across PCs by storing it in a dropbox subfolder.
	eWallet	Store and synchronize passwords and sensitive information across PCs and the iphone. Good security and auto sync feature makes this a great tool for storing all sorts of information.
	Tweetdeck	Access Twitter from PCs and iphone. Tweetdeck also syncs your search and notification settings amongst all your devices.

Now obviously when storing your life online security is a major consideration. There are some things I will never store online, like pin numbers ,etc. As to the rest, I make sure I use strong passwords and never re-use the same password for different applications and sites. Both RoboForm and eWallet contain good password generators that can be used.

As I do use Linux (Ubuntu) on a regular basis I have indicated which of these apps have Linux versions available.

There are other apps I use frequently like MS Office, VirtualBox, Photoshop, Pastel, etc, but as these are not online or synchronize their data between PCs I do not include them in the list.

One important piece of the puzzle that is still missing is an online billing, time and attendance and project management app. Although there are many out there I am still to find one with the feature set and price that I am happy with.

I know that online or cloud apps are purely web based, but in this context I am including apps that share their data across the cloud, as for me the true definition of the cloud is being free from any single PC to perform one’s work.

Install of the unit was fairly straight forward, you configure the networking, set up the extensions, and you are done. Some additional time was spent on setting up the incoming routes, voice mail, etc.

The only tricky part was setting up the SIP extensions. I used a combination of SNOM, Budgetone and Planet handsets. The Planet VIP cordless phones appeared great on paper, but are rather disappointing in real life. They are tiny, the screens are hard to read and the background wallpapers cannot be switched off.

To make matters worse, the Planet cordless extensions appears rather sluggish, taking up to 5 seconds to initiate an inter extension call, and these handsets keeps ringing for at least 3 seconds once another extension in the ring group picks up the call. To add further insult to injury, they do not seem able to display the caller id.

Overall the MyPBX is a great PBX, packed with all the features a small business would need, including call logging, intelligent least cost routing, supports analogue and sip extensions, sip trunks, etc.  The web based admin interface is easy to use, and the interface is very similar to proper asterisk implementations like FreePBX.

From a infrastructure perspective the unit is compact, low power and has a low heat signature. It can easily be run of a small UPS and be locked away in a rack. Great advantage over larger PC based installations using asterisk on Linux.

Performance and general usability is great, with no loss in call quality. The MyPBX can be upgraded to 8 FXO and 8 FXS ports, and can support up to 50 SIP extensions. Out of the box it comes with 4 FXO ports, making it ideal for small businesses.  At only R 3,200 from Scoop it is also a bargain!

I will definitely be using this product again, but will make sure not to use the Planet VIP handsets next time.

Update: I have since the initial installation managed to configure a SIP trunk between the MyPBX unit and a remote Asterisk server, allowing for pure IP based inter-branch calls.  Again the setup was fairly painless, with the MyPBX unit allowing the incoming and outgoing routing via any of its trunks to be as flexible as you need it to be.

What follows is a simply breakdown of the many hats worn day to day:

The audience listens to the client, sometimes the message is clear, concise and to the point, other times it is passionate but vague, other times it is simply dreary. Everyone needs to have there say, as truly great clients can come out of small beginnings.

The assessor then needs to read the viability of the task at hand, and decide the way forward.  Knowing what it takes to please the customer is a skill the assessor cannot do without.  Sometimes it is better to walk away from a seemingly lucrative deal when the client needs are simply above what is practical or realistic. Trying to please everyone never works.

The negotiator cuts to the chase, turning a need into a price. These days costing web design is a black art, as the price seems to be more based around the desire than the effort.  For me at least it makes no sense trying ot compete on price, as webdesign should not be judged on cost but on result. Having said that, it would be stupid not be be price realistic.

The manager takes over, breaking the process into chunks and dishing out the work. This is not only a case of breaking the effort apart, there are the issues of timeline, complexity, etc. Knowing when to do it yourself and when to outsource is a critical component.

Then there is the heavy lifter, the person that makes the mechanics of the websites work. They put the framework together, install the CMS, set up the shopping cart, the payment gateway and the user registration system.

The designer steps into the ring, bringing light to a otherwise dreary looking result. Common sense needs to be kept in check though, as often budgets and time-lines can be blown by trying to constantly improve a design. Its a bit like gambling, nowing when to draw the line is key in walking away with the planned profit.

The showman has the job of selling the final result back to the client. The better the result math the expectation the smaller the costly tweaking will be, so getting it right in the delivery is as important as getting the execution spot on.

The tutor needs to be patient as the client is shown how to do what needs doing. Being prepared for the typical questions not only puts the client at ease, it results in real synergy.  I often find that it is the service that wins gold referrals, not the design.

When it comes to delivering truly solid work, thinking with different hats certainly helps put things in perspective. 

Being the best or the fastest or the cheapest does not work for me, and probably not for you either; rather, being consitent makes life a lot simpler, for me as well as my customers.

eBox Platform is a unified network server that offers easy and efficient computer network administration for SMBs. It can act as a Gateway, an Infrastructure Manager, a Unified Threat Manager, an Office Server, a Unified Communication Server or a combination of them. These functionalities are tightly integrated, automating most tasks, avoiding mistakes and saving time for system administrators.

I have a fairly complicated home network, which includes several desktops , a linux server, laptops, media centre, x-box, nintendo, wifi access point, wifi phones, etc. All of these gadgets connect to the internet for email and other connectivity based stuff.

To make matters worse, we also run a B&B on the same property, so have guest access into our home network via the Wifi access point (via WPA2 encryption).

Bandwith costs have been spiralling out of control, and it has become impossible to keep track of where it all goes. At the same time the growth in desktops / laptops meant that files and pictures were being duplicated all over the place, with no clear network sharing or backup structures. As we use a combination of windows, mac and linux it is real hard to share stuff reliably.

Then came eBox. I installed it from the ISO image onto a fairly old desktop pc with dual network cards. It essentially becomes the new gateway, sitting between the internal home network and the internet.  It comes with a transparent proxy so caches all thoses sites, images and files accessed from multiple computers.  It gives me clear reporting of what traffic is used where, and it keeps the Wifi users fro mthe B&B out of the private network.

I have now defined SMB based file shares for the various desktops to use, automated backups and print shares. Finally it is possible to print form the Mac to the printer on the windows.

Ebox comes with a easy to use GUI but I have dived into the linux side to set up some custom apps.  For one I have installed ntop for extra reporting. I have also added some custom rules to allow incoming traffic from outside into the network.

The next project is to connect the asterisk module in the ebox into my asterisk server in the office, allowing for integrated comms between the two.

Overall ebox is a great solution, coming with a comprehensive list of modules, and allows inexperienced admins to configure all these options. It also allows experts to log into the linux side and make manual configuration changes.